FAQ
You have questions, we have answers:
Our soap products are made with natural and naturally sourced ingredients crafted with our signature blend of nourishing olive oil and organic shea butter base along with natural fragrance oils. Within some of our soaps we add synthetic fragrance oils to deliver stronger aromas not found in natural fragrance oils.
Yes, all our soap products are made Paraben Free and Sulfate Free and we use NO Synthetic Dyes or Colors when producing our products.
One Bar + One Person = 30 Days, On Average, Actual Use May Vary.
Subscription orders are shipped every 3 months on or about the same day the original order was placed (we don't ship on Saturday or Sunday).
All USA orders are shipped within 1 business day during normal business hours and take 3-5 business days to arrive at your location.
International orders are shipped within 1 business during normal business hours and, depending on the destination, can take up to 8-12 business days to arrive.
A great question. You will get FREE Shipping on all USA orders that total $65 or more.
When you have an "active" product subscription, of any amount, with Jasper Soaps, you will get FREE Shipping on all orders. Note: you will need to use the same email address at checkout to validate your active subscription status.
If your active subscription is paused or canceled, you will still get FREE Shipping on orders that total $65 or more.
Sorry, we currently do not. However, we are working on a "flat fee" shipping program for international orders moving forward. Currently, international shipping rates will be calculated at checkout.
Another great question. YES, you will still SAVE 30% on any product subscription orders shipped internationally. However, currently we do not offer FREE Shipping on international product subscription orders. We are working on a "flat fee" shipping program for international subscription orders moving forward. Currently, international shipping rates will be calculated at checkout.
Another great question. If you haven't done so already, you should to create an Customer Account at JasperSoaps™ so we may link your product subscription to your Account for easy access to all the features like— try new scents, add new products, pause, skip or cancel at any time functions.
Creating an account at JasperSoaps™ is super simple, just click on the following link: Create Customer Account NOW .
Once at the JasperSoaps™ LOGIN page, just below the SIGN IN button, click on "Create account" link. NOTE: When creating your account, be sure to use the same email address you used when creating your product subscription.
Then... you are all set. Simply login to your account and click on the Manage Subscription button and follow the easy instructions.
Going on vacation or have enough JasperSoaps™ on hand? No worries, you can skip an order or pause your JasperSoaps™ Subscription.
Wondering how? If you haven't done so already, you should to create an Customer Account at JasperSoaps™ so we may link your product subscription to your Account for easy access to all the features like— try new scents, add new products, pause, skip or cancel at any time functions.
Creating an account at JasperSoaps™ is super simple, just click on the following link: Create Customer Account NOW .
Once at the JasperSoaps™ LOGIN page, just below the SIGN IN button, click on "Create account" link. NOTE: When creating your account, be sure to use the same email address you used when creating your product subscription.
Then... you are all set. Simply login to your account and click on the Manage Subscription button and follow the easy instructions.
Yes, that is correct. This is what makes our product subscription program so valuable. When you do subscribe, you SAVE 30% on every item within that active subscription plus you get FREE Shipping on every subscription order. Also remember, if you have an active product subscription, you would get FREE Shipping on EVERY order you place at JasperSoaps™. Yes, even on non-subscription orders, FREE Shipping will still be applied to that order.
Contact us
Have a question or a concern about your order or our products?
Reach out to us using the form below and we'll reach back to you shortly. Thank you!